Failed to authenticate with email


#1

We’re unable to connect and login to our Realm Cloud instance on our network. However, we’re able to connect successfully off the network successfully.

Realm%20Cloud%20Failed%20to%20Connect

If we browse to our instance URL we’re able to load the site. We use a proxy server but the machine we’re connecting from is part of one of our policies that allows unauthenticated internet access.

Does anyone know of a potential reason why the login would timeout and fail to authenticate?

Thank you.


#2

I am getting a number of errors with Realm Cloud. There might be an issue with their service?

*Edit: Even though their status page shows everything is fully online


#3

That’s strange – could you write into our support channel with your email / instance information?


#4

What kind of errors are you getting?


#5

It was an error trying to create a new instance of a Realm Cloud database. It has since gone away and I was able to create it. Thanks for following up.