We are a small team working with Realm Cloud for several months developing multi-user version of our existing Android application.
We are currently on a $30 Standard plan for now.
We are very close to releasing our app to open beta testing making it available to users but we can’t do this because of several issues we experience. I am still not sure how reliable is Realm Cloud for production application.
Here are the issues I am concerned about:
When we delete a user our realm becomes unavailable for several hours! Dashboard just shows ‘Your instance is getting ready …’ and animation.
The last incident has happened yesterday and the realm is unavailable for over 28 hours now.
When I reported the similar issue to support earlier they said that it happens, they know about such an issue and working to resolve that problem, but it was over a month ago.
Even Pro plan for $250 month provides so called ‘Pro-support 5x9’. But what if such a downtime appears during a week-end or out of 9 working hours.
We have tens of thousands users in our current single-user application working with a local database and I expect having several thousands users in the new app allowing multi-user access. But if they experience half-a-day downtimes they won’t be happy.
Only Enterprise plan guarantees 24x7 support but I am not sure we can afford it since we are a very small team.
Number of open issues on Github = 421. Our own issue remains without an answer for 13 days.
Again, it seems that nobody cares. With other platforms and tools you most probably can find an answer in Google but with Realm community and information is very limited.
I even do not understand how much one should pay to ensure a proper support and timely responses.
Moreover, it looks highly possible that paying more won’t ensure the same increase in quality.
I see that activity on Realm forums is quite low but anyway:
Is there anybody who uses Synced Realms for production?
Do you use Shared Cloud, Dedicated Cloud or self-hosted Relam Server?
What is you experience using Realm Cloud or Realm Server, are they reliable?